Refund policy

Can I return or exchange my order?

We cannot accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please reach out to our customer experience team at support@arcadiapawclub.com and let us know how we can help.

What is I received the package damage or the treats have issues?
"Please inspect your order upon delivery and contact us at support@arcadiapawclub.com immediately if:
 
 The item is defective
 The item or treat is damaged
 The treat has gone bad
 You received the wrong item
 
 We’ll work with you to evaluate the issue and make it right.

When will I receive my refunds?

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
 
Please note it may take additional time for your bank or credit card provider to process and post the refund.
 
 If more than 15 business days have passed since your refund was approved, contact us at support@arcadiapawclub.com.