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Support your local pet store!

Before you place an order through our website, check here to see if APC is availabe at your local pet shop.

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Shipping Policies

How much is shipping?
  • We offer free ground shipping* on all one-time orders over $50 with discounts applied. (This offer is not valid for wholesale customers.)
    *Excludes Hawaii, Alaska, and US territories. We offer ground shipping rates to Hawaii and Alaska, as well as all US territories, including AFO/FPO.

  • For orders under $50, shipping rates are calculated dynamically based on the weight of your order and shipping address.

  • For our frozen and raw goods, we currently only support local delivery to ensure product quality.
Do you do international shipping?

At this time, APC is only available in the U.S. and we do not have the capability to ship outside of the U.S. We hope to be able to treat more of our furry friends internationally in the future!
When will my order be shipped?

We aim to ship orders within three (3) business days; HOWEVER, during promotional periods and holiday seasons, you can expect additional delays (sometimes up to 7 days, depending on the sale).

  • A frozen order will ship on the soonest Monday or Tuesday from when your purchase was mades.
  • We aim to ship orders within three business days; HOWEVER, during promotional periods and holiday seasons, you can expect additional delays (sometimes up to 7 days, depending on the sale).

We do our best to ship orders as quickly as possible. Once shipped, you will receive a notification, along with tracking information. If you have any concerns or want to update a shipping address, please don't hesitate to email us at support@arcadiapawclub.com.
Can I send APC's as a gift?

Yes! We offer special occasion and holiday gift boxes. Just simply place an order of the gift box, enter the recipient's address during checkout, and send us an email with your Order Number to let us know the message you would like to send along with the box. Orders do not contain pricing or invoices.
Can I edit or cancel my order?

Please reach out to our customer experience team at support@arcadiapawclub.com for assistance. Because of how quickly orders are printed and processed, we cannot guarantee that we will be able to edit or cancel your order once its been placed. We always do our best to accommodate requests, but please know, in some cases, it may be too late to make changes.

Edits, Cancels, and Returns

Can I return or exchange my order?

We cannot accept returns or exchanges - but, we always want to ensure your furry friend is happy. Please reach out to our customer experience team at support@arcadiapawclub.com and let us know how we can help.
What is I received the package damage or the treats have issues?

Please inspect your order upon delivery and contact us at support@arcadiapawclub.com immediately if:

  • The item is defective
  • The item or treat is damaged
  • The treat has gone bad
  • You received the wrong item

We’ll work with you to evaluate the issue and make it right.
When will I receive my refunds?

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@arcadiapawclub.com.